Are you located in the United States?
Yes, our warehouse and fulfillment facility is in Salt Lake City, Utah.
Are your products USA Made?
We source our products and "blank" garments from multiple domestic and international vendors and suppliers.
Since we buy from multiple vendors and suppliers, each product will have its own source of origin labeled with an attached product tag showing the source of where the original product was made/manufactured.
The original un-printed/embroidered blank garments are sourced from international and domestic suppliers.
In our effort to keep as many jobs as possible inside the USA, our blank garments/items that are purchased internationally are shipped to the USA to be printed, embroidered, laser engraved, tagged, and bagged all inside the USA. This process is commonly known as "white-labeling"
For example, the majority of our hats are either YuPoong or FlexFit branded hats. These hats are originally made in many countries such as Korea, Bangladesh, Etc. Each hat has a tag sewn on the inside of the lid of the hat showing what the country of origin is.
Lions Not Sheep will purchase the "blank" YuPoong or FlexFlit hats from a supplier (typically a USA-based supplier that has the hats in stock) and then ship them to a business inside the USA to have the Lions Not Sheep patch, logo, or design embroidered on them.
The same example goes for tee-shirts, tanks, hoodies, and crop tops. Lions Not Sheep purchases blank garments from well-known suppliers such as Independent Apparel, American Apparel, Next Level, and others. These manufacturers make their blank products in countries such as China, Colombia, Bangladesh, and other countries around the world. Lions Not Sheep will purchase these products from a USA based wholesaler, and ship them to facilities in the USA where the garments will be printed on, embroidered, labeled, tagged, and bagged before being shipped to the Lions Not Sheep headquarters in Utah, USA to be fulfilled to our customers. With all these touchpoints being done inside the USA, this allows us to label our garments as "Produced In The USA with Imported Materials."
After each garment is finalized with the prints, embroideries, labeling, etc, they are shipped to our warehouse and fulfilled from our headquarters facility that's located in Utah, USA.
To find out more about the requirements for products to be labeled as "Made in the USA" please reference the FTC guidelines here: https://www.ftc.gov/business-guidance/resources/complying-made-usa-standard#qualified
Does your sizes run small or are they true to US sizes?
Our products are true to US sizing. Please see the "Sizing Guide" tab under the product description to see the exact measurements of our products.
How does The Lions Den work? How can I sign up?
For more information about The Lions Den, please click here.
What are your payment methods?
We accept all major credit cards, PayPal and also accept Amazon Pay.
What is the exchange process?
Please contact our support team at support@lionsnotsheep.com
We will have you ship your product back to us, and we will ship you out the item you wish to exchange.
The item must be in unused and new condition.
We do not accept exchanges for any worn or washed items.
What is the refund process?
Please contact our support team at support@lionsnotsheep.com.
Once you receive your items, you have 7 days from the delivery date to evaluate your purchase. If you are not satisfied with your items, we will have you ship the items back to us.
Once we receive your items, if they are still in new/unused condition, we will issue you a refund.
For more information about our refund policy, please click here.
Can I make changes to my order once it is placed?
If your items have not shipped, we can make changes to your order.
Please contact our support team at support@lionsnotsheep.com to submit your request.
Why is my tracking showing in pre-shipment?
If your tracking status is showing as "Pre-Shipment" this means we are currently fulfilling your order. Please allow up to 7 business days for us to fulfill your order before we ship it out.
Do you offer overnight/express shipping?
At this time, we do not offer overnight/express shipping.
If you would like your order to be rushed, please contact our support team at support@lionsnotsheep.com to see what options are available.
Do you sell curved caps and not flat brims?
At this time, the hats that are available can be found here.
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